Help and FAQ's


Registration

I forgot my user name or password. What should I do?

How do you use my contact information?

 

Ordering

When will I receive my order?

How do I check the status of my order?

Will I get an email confirmation after I place my order?

How do I change or cancel my order?

What if my order is undeliverable?

I am purchasing this as a gift. Does the price show on the packing slip?

Can I add a gift message? If so, how do I do it?

Are your products covered under a warranty?

 

Returns & Exchanges

What is your return and exchange policy?

Can I return outlet items? 

What if my items arrive damaged?

Do you charge a restocking fee?

 

Shipping

Do you ship to PO boxes or APO/FPO addresses?

Do you ship to Canada?

Do you ship internationally?

Will the items in my order ship together or separately?

 

Security

Are online transactions on your site secure?

 

Other FAQ’s

I am a vendor, how do I submit my products for consideration?

 

 

Registration

 

I forgot my user name or password. What should I do?

A user name is not needed to log in, just your email address and password. If you can't remember your password, you can choose a new password. Click 'Log in' at the top of the page. There you will see the “forgot your password?” option. Simply enter your email address and we will send you an email to reset your password.

 

How do you use my contact information?

At La Stella Blu, we value your privacy and will not share your information with anyone. Your contact information will only be used for the purposes of fulfilling your order. If you have signed up to receive our newsletter and wish to stop, simply click the “unsubscribe” link at the bottom of the newsletter.

 

Ordering

 

When will I receive my order?

Orders ship from Missoula, MT and typically take 2-7 business days to arrive.  We strive to get your orders to you as fast as possible and all orders placed before 1:00 p.m. MST will ship on that day.  We use a combination of USPS Priority Mail and UPS depending on weight, transit time, and value of the package.  Please contact customer service if you do not receive your order within 10 days.

 

How do I check the status of my order?

To check the status of your order enter your confirmation number using the Order Tracking link below.

 

Will I get an email confirmation after I place my order?

Absolutely! You will receive both order confirmation and shipping notifications at the email address provided during checkout.

 

How do I change or cancel my order?

If you need to cancel or change an order please contact us at (406) 317-1074 or info@lastellablu.com.

 

What if my order is undeliverable?

Packages that are returned to us marked "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fee.

 

I am purchasing this as a gift. Does the price show on the packing slip?

When you select “this is a gift” at checkout, item prices will not show up on the packing slip. You can also add a customized message for the recipient.

 

Can I add a gift message? If so, how do I do it?

Use the “this is a gift” option at checkout to write a gift message or purchase gift wrap.

 

Are your products covered under a warranty?

Product warranties vary by company. Please contact the manufacturer of your item for questions regarding warranty.

 

Returns & Exchanges

 

What is your return and exchange policy?

At La Stella Blu, we believe in our baby products and we know that you will love all of them too. That is why we gladly accept returns and exchanges on all of our new items. Items must be in new condition with original packaging.  We accept returns and exchanges or up to 365 days after you purchase an item. Returns after 60 days will receive store credit in lieu of a refund. Returns and exchanges of sale and outlet items will be charged a $5 restocking fee. Due to Orbit selling policies, we are unable to accept returns on Orbit products. Customer is responsible for paying shipping and handling costs for returned or exchanged items.

 

Can I return outlet items?

Outlet items can be returned for up to 45 days after purchase. A $5 restocking fee will be charged for all returned outlet items.

 

What if my items arrive damaged?

In the unlikely event that a product arrives damaged, please contact us at (406) 317-1074 or info@lastellablu.com. We will make every effort to send a replacement.

 

Do you charge a restocking fee?

A $5 restocking fee is charged for returned outlet and sale items.

 

Shipping

 

Do you ship to PO boxes or APO/FPO addresses?

Yes

 

Do you ship to Canada?

 Yes, shipping to Canada is $20.

 

Do you ship internationally?

At this time we are only able to ship within the United States and Canada. However, many of our manufacturer’s websites feature an international store locator.

 

Will the items in my order ship together or separately?

Items will be shipped together unless an item is temporarily out of stock. The out of stock item will ship as soon as it becomes available. You will not be charged for additional shipping and will be notified when the item is sent.

 

Security

 

Are online transactions on your site secure?

Yes. All credit card transactions are secured with cayan.com.

 

Other FAQ’s

 

I am a vendor, how do I submit my products for consideration?

At La Stella Blu, we’re always on the lookout for new products to that are safe and natural for babies and adults alike. If there is a brand or product you think we should know about, please email info@lastellablu.com